Help & FAQ
Everything you need to know about your Anew Shower experience - in one place.
Try it with a 30-day satisfaction guarentee
Product & Installation
How do I install the AS.01 Showerhead?
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AS.01 installs in under 2 minutes - no tools or plumber needed. Just unscrew your old showerhead and twist AS.01 onto your existing hose. It fits standard European showers.
Will it fit my shower?
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Yes! AS.01 fits 99% of European handheld showers. If not, we’ll refund your order. No stress.
How do I change the filter?
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Twist off the base, remove the used filter, and slide in the new one. It takes less than 30 seconds.
Water Quality & Results
What does the filter remove?
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AS.01 reduces chlorine, limescale, heavy metals (like lead & copper), PFAS, and pesticides - giving you softer skin, shinier hair, and a cleaner shower experience.
How often should I change the filter?
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Every 90 days for optimal results. You can subscribe and have filters delivered right on time.
Is it safe for colored or damaged hair?
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Yes - it helps preserve color, reduce dryness, and protect sensitive scalps.
Orders & Subscriptions
Can I order without a subscription?
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Yes. You can purchase AS.01 and filters as a one-time order - or subscribe and save 20%.
How does the subscription work?
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You’ll get a fresh filter every 3 months. You can pause, skip, or cancel anytime from your account dashboard.
Where do I manage my subscription?
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Click here to manage your subscription.
Update your address, cancel, or skip an order anytime.
Shipping & Returns
Where do you ship to?
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We ship across Europe. Orders dispatch from within the EU and typically arrive in 1–4 business days.
What is your return policy?
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We offer a 30-day satisfaction guarantee. If you're not happy, you can return it within 30 days for a full refund - no questions asked.
Can I cancel my order?
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If your order hasn’t shipped yet, yes! Email us at contact@anewshower.eu as soon as possible.